Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow its journey in real-time.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges for a different size or color are free of charge.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Ninepine garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach on our technical fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.